Warranty Policy

Warranty Coverage

ONLYU products are eligible for warranty coverage only if a warranty has been purchased at the time of order.

Customers who purchase the extended warranty will receive coverage for product defects and functional issues during the warranty period.

If you purchased a warranty and experience an issue with your product, please contact our support team at 7506801001 with your order number and a description of the issue.

Products Without Warranty

If a warranty was not purchased, the product is not covered under extended warranty protection.

However, if the product arrives defective or damaged, we will assist with resolving the issue.

In these cases:

• We will provide a prepaid return shipping label for the defective product.

• Once the returned product is received and inspected, we will replace the product or issue a refund if applicable.

Non-Defective Products

If the product is not defective and no warranty was purchased, ONLYU does not cover return shipping costs or repairs related to product usage, wear, or customer preference.

Customers may still contact support if they have questions or need assistance.

How to Submit a Warranty Request

To start a warranty or defect claim, please contact:

Whatsapp: 7506801001

Please include:

• Order number

• Description of the issue

• Photos or videos showing the problem (if applicable)

Our support team will review the request and provide next steps.

Warranty Terms

Warranty coverage applies only to manufacturing defects and functional failures under normal use.

The warranty does not cover:

• Damage caused by misuse or improper handling

• Normal wear and tear

• Damage caused by unauthorized modifications or repairs

Mentor note (important for your sale)

This structure is good for an acquisition because it clearly separates:

• paid warranty revenue

• standard defect protection

Buyers like this because warranty becomes an additional profit center rather than a liability.